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Return and Refund Policy

RETURN AND REFUND POLICY 

EASY RETURNS ON SPETOOL

SpeTool is committed to 100% customer satisfaction! If you are unsatisfied for any reason, within 30 days of receipt of your shipment, you may return any new or lightly used item for refund, follow the steps listed below:

STEP 1

First, please send a return request email to service@spetools.com, if your request is approved, please go to My Account (top right of your website) to access your order and select the items you want to return. Items must be in their original packaging and condition.

STEP 2

Print your prepaid return shipping label and attach it to your original SpeTool box or any cardboard shipping box. Make sure to cover or remove any old shipping labels and seal your box completely.

STEP 3

Ship your return back to us,  the return address:
Room 1-1, Building 1, Phase II, Jiade Industrial Park, 268 Jinlong East Road, Hetang District, 412003, Zhuzhou C
ity, Hunan, China, +86 15084721776, Wu Chong. Make sure your return is well packaged and properly insured.

Unacceptable Return Conditions

  • We do not accept any returned merchandise without order# or shipped out over 30 days from receipt date.
  • Products return must be in new or lightly used, that affect resale will not be returned.

Problems or Questions?

When the product is incorrect, damaged by the carrier, or defective in another way, you didn't need to pay for return shipping, but if you no longer want it, you should pay for return shipping. 

If you have any problems with your order, please don't hesitate to Contact Us online or send an e-mail to service@spetools.com

 

Refunds

You will receive your refund within four weeks of giving your package to the return shipper, however, in many cases, you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper(5 to 10 business days), the time it takes us to process your return once we receive it(3 to 5 business days), and the time it takes your bank to process our refund request(5 to 10 business days).